Work at Home - Customer Service Representative

1SourceJobs Inc. Veteran Owned Business Administration Department Several Positions Available Nationally. I initially started this company to help Service Men and Women getting out of the military as I was looking for a job when I got out of the military. I have served our country and I now am able to help anyone that wants to be able to work for themselves. This is Call Center work representing over 160 Fortune 500 companies. We do In-bound calls only. When you call major companies for a vacation package, a cruise, insurance claims, roadside assistance or to get help with your smartphone, who do you think answers the phone? People like you at your location across the United States. People that desire to work the hours that they want. For the company that they choose. -You Choose the Job -You Choose the Hours -We Provide the Training Roles and Responsibilities 1. Responds to issues sent out through support channels like email, live chat and phone call. 2. Accurately inputs all important user information into tracking system according to defined guidelines 3. Identifies, researches and resolves a variety of problems ranging from billing to technical issues. 4. Tracks and monitors the problem to ensure a timely resolution. 5. Maintains knowledge base content integrity, updating contents that are deemed obsolete. 6. Provide support to customers, solving issues in a friendly, effective and satisfactory manner. 7. Discover new avenues to reach out to customers to improve the level of customer satisfaction. 8. Provides support to internal teams whenever needed Qualifications 1. Demonstrates excellent verbal communication skills and ability to convey information clearly and effectively. 2. Very strong attention to detail; ability to multi-task and resolve issues without sacrificing quality. 3. Comfortable working independently, however, does not lose the sense of being a team player. 4. Friendly, upbeat, polite and self-motivated. 5. Works under minimum supervision. Technical Requirements 1. Internet Connection: Subscription to a reliable, high-speed, Internet connection. 2. Computer specification: PC running Windows XP, Windows 7 or MAC 3. Phone Line: Dedicated hard wire phone line. Here is what is required to fill the position: 1. Confidentiality Agreement & Profile 2. Background Check 3. Voice Assessment 4. Customer Service Professional 101 5. Complete the Certification Course Part Time, Full Time - Your Choice - You Choose how many Hours. This is working through the Arise Network. For more information and to Start Now, go to our website. • Location: Telecommuting • Compensation: Starting at $9.00-$14.00 per hour.

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